Privacy Policy - Suman Transformers

Suman Electricals / Suman Transformers (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website (www.sumantransformers.com) or submit enquiries via contact forms, lead-generation forms, or other online means.

1. Information We Collect

a) Personal Information You Provide

When you fill in our contact or enquiry forms, we may collect:

• 1. Name
• 2. Email address
• 3. Phone number
• 4. Company name
• 5. Job title / Role
• 6. Business / Project details (for transformer needs)
• 7. Country / City

This aligns with what other industrial manufacturers collect (e.g., current / potential transformer manufacturers) for business inquiries.

b) Automatically Collected Information

When you browse our website, we may collect:

• 1. IP address
• 2. Browser type and version
• 3. Operating system
• 4. Pages visited
• 5. Time spent on each page
• 6. Referring / exit URLs
• 7. Device information
• 8. Cookies and similar tracking technologies

This is similar to log-file and cookie usage by other transformer and industrial websites.

2. How We Use Your Data

We use your information for:

• 1. Responding to your enquiries and providing quotations / product information.
• 2. Improving our website and services based on usage analytics.
• 3. Understanding customer needs for custom transformer solutions.
• 4. Sending business-related communications (if you opt in).
• 5. Internal business operations (e.g., client relationship management).

We do not sell your personal information to third-party marketing companies. Similar to other trusted industrial firms, data usage is limited to business and operational purposes.

3. Sharing & Disclosure

We may share your information with:

• 1. Our internal team (sales, engineering) for follow-up and quotations
• 2. Third-party service providers (e.g., website hosting, CRM, analytics)
• 3. Legal or regulatory authorities, if required by law

We will not share your data for unrelated marketing or personal exploitation. Many transformer manufacturers adopt this minimal-sharing policy.

4. Cookies & Tracking

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve our website’s functionality.

You may refuse cookies by changing your browser settings, but this may limit some functionality of our site.

We may use Google Analytics or similar tools (or log-file analysis) to collect non-personal usage data, aligning with industry standard practices.

5. Data Security

We maintain reasonable physical, technical, and administrative safeguards to protect your data from unauthorized access or misuse.

However, no method of internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected (e.g., to service your enquiry) or to comply with legal, contractual, or business requirements.

When no longer required, we will securely delete or anonymise your information.

7. Your Rights

You have certain rights regarding your personal data, including:

Access: Request a copy of the data we hold on you

Correction: Ask us to correct any inaccurate or incomplete data

Deletion: Request deletion of your data, subject to legal/business constraints

Opt-out: Withdraw consent for marketing communications (if given)

Lodge Complaints: You can raise concerns about how we handle your data

To exercise your rights, please contact us at: info@sumanelectricals.com

8. Children’s Privacy

Our website Suman Transformers is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

9. International Data Transfers

If we transfer your personal data outside India, we ensure safeguards are in place (e.g., standard contractual clauses) to maintain a high level of protection, in line with global industrial company practices.

10. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated “Last Updated” date. Your continued use of our site after changes means you accept the updated policy.